Privacy Policy

Last Updated: May 10, 2026

Knockout Cleaners ("we," "us," or "our") operates the website knockoutcleaners.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and service location when you submit a quote request or contact us.
• SMS Opt-In Data: If you opt in to receive SMS messages, we collect your phone number and your consent preference. This information is used solely to send you appointment reminders, quote follow-ups, and service updates related to Knockout Cleaners.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, device type, operating system, pages visited, referring URLs, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to improve your experience, analyze website traffic, and measure the effectiveness of our marketing efforts. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Provide, maintain, and improve our services
• Send appointment reminders and service updates via SMS (if you have opted in)
• Communicate with you about appointments, promotions, and updates
• Analyze website usage to enhance user experience
• Ensure the security and integrity of our website
• Comply with legal obligations

SMS Messaging Program

When you opt in to receive SMS messages from Knockout Cleaners, you consent to receive text messages related to:

• Appointment scheduling and confirmations
• Quote follow-ups and estimates
• Service reminders and updates
• Promotional offers and seasonal specials (if applicable)

Message frequency varies depending on your interactions and scheduled services. Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS communications from Knockout Cleaners.

Support: For help with SMS messaging, reply HELP to any message or contact us at (714) 561-0709 or knockoutcleaners18@gmail.com.

No Sharing of SMS Opt-In Data: We will never sell, share, rent, or disclose your SMS opt-in consent, phone number, or any SMS-related data to third parties or affiliates for their own marketing purposes. Your SMS consent information is used exclusively by Knockout Cleaners for the purposes described in this policy.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information when required by law or to protect our rights and safety.

We do not share, sell, or disclose SMS opt-in consent or phone numbers to any third parties or affiliates for marketing purposes.

Third-Party Services

Our website may use third-party tools and services, such as analytics platforms and advertising services. These third parties may collect information about your interactions with our website according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

Cookies & Tracking Technologies

Our website uses the following types of cookies and tracking technologies:

• Essential Cookies: Required for core website functionality such as page navigation and form submissions.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Third-Party Cookies: Set by third-party services we use, such as analytics tools, which may track your activity across different websites.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may impact the functionality of our website.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure HTTPS encryption for all data transmitted through our website
• Restricted access to personal information on a need-to-know basis
• Regular review and updating of our security practices

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us immediately.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out of Marketing: Unsubscribe from marketing emails or SMS messages at any time.
• SMS Opt-Out: Reply STOP to any SMS message to immediately stop receiving text communications.
• Update Preferences: Contact us to update your communication preferences at any time.

To exercise any of these rights, please contact us at knockoutcleaners18@gmail.com or call (714) 561-0709.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

Age Restriction

Our website and services, including our SMS messaging program, are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from someone under 18, we will take steps to delete it promptly.

Carrier Liability Disclaimer

Knockout Cleaners and mobile carriers are not liable for delayed or undelivered SMS messages. Message delivery is subject to effective transmission by your mobile carrier and network conditions. Carriers are not responsible for the content of messages sent through our SMS program.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

• Email: knockoutcleaners18@gmail.com
• Phone: (714) 561-0709
• Address: 4370 Holt Blvd, Montclair, CA 91763